Reference

The Terms Behind Your Account

One document sets out what your kg99999 account can do and what we expect from you while you use it. Read it before your first bKash transfer and you will know where you stand on wallet rules, game conduct and access from your region.

Account conductWallet rulesRegional eligibilityChange notices
kg99999 The Terms Behind Your Account
DATA AND SECURITY

How We Look After Your Details

Your account sits behind a login only you can pass. We hold the details the account needs to work: your name, your mobile number, the wallet reference you pay from, and the record of what moved in and out. Cookie behaviour, retention and the way we handle a correction request are written in the same plain style as the rest of these conditions. If something on file is wrong, ask for the change and we will take you through the verification step that proves the account is yours.

Login checks Every sign-in sends a one-time code to the mobile number on your file, and wallet withdrawals only move after that same number is verified. Nobody needs your PIN, and we will never ask for it.
What we store We keep your name, mobile number, the wallet reference you pay from, and the record of each deposit and withdrawal. Gameplay history comes from the provider that ran the round.
How long we keep it Records stay while your account is open and for the period local rules require afterwards. Ask us for a copy of what we hold and we will send it through the contact channel you verify.
Correcting details Wrong spelling on your name or an old wallet number? Message support with the correction and a photo of your document. We update the file once it matches, then confirm in writing.
ACCOUNT HELP CHANNELS

Ask Us About Any Condition

A condition you cannot follow is a condition we explained badly, so ask. Live chat inside your logged-in lobby is the first place to go: the agent can see your wallet status and the rail you last used without you pasting anything. Email suits whatever you need to attach, like a bKash, Nagad or Rocket receipt or a screenshot of a failed withdrawal check. Questions about the wording of these terms go to the same place — say which section you are reading and we will answer for your case instead of sending you back to the page.

Live chat Log in, tap the help bubble in the corner of your lobby, and type your question. The agent sees your wallet status and your last deposit rail while you are still on the line.
Email Send your question to the address shown inside your account area. For a transfer dispute, attach the bKash, Nagad or Rocket receipt so we can trace the transaction number against our records.
Closed account queries If you have already closed your login and still need a copy of the conditions you accepted, write from the mobile number tied to that account and we will match it to our records.

Your Terms Questions, Answered

Most of the questions we get about these conditions come from people who are halfway through a deposit or a withdrawal and want the rule before they confirm. The answers below cover the points that come up again and again: eligibility, wallet handling, how to correct your details, and what happens when we publish a new version. If your situation is not here, message support from your logged-in account and we will answer for your case.

Yes. The same conditions apply whether you open the lobby in a mobile browser or on a laptop. Your bKash, Nagad and Rocket deposits follow one wallet rule set across every device.

Registration depends on your local law and the regions we serve. If casino play is not allowed where you are, we cannot open an account for you, even if you can reach this page.

Any remaining balance is returned to the wallet number you verified, through bKash, Nagad or Rocket. We complete the check first, then close the login and keep the transaction record.

Message support from your registered number with the correction and a photo of your ID. We verify it against the document, update the file, and confirm the change back to you in writing.

No. Results come from the random number generator of the studio that supplied the game, such as Pragmatic Play or PG Soft. Our conditions cover account conduct, wallet rules and access, not outcomes.

A revised version replaces this page with the date it starts applying, and we flag the change in your account message box. Keep using the lobby after that date and the new wording applies to you.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.